Terms of Service

The Customer Factory (Nextadz, LLC),  a Georgia Corporation, herein the "Company" & "We" below, maintains these Terms Of Service for the deployment and management of our Services to "you", "Client." 

You agree that In exchange for good and valuable consideration, the sufficiency and receipt of which are hereby acknowledged that, by engaging in any paid or free Services provided by the Company, including the consumption of content provided directly or indirectly by the company, you are agreeing in full with these Terms Of Service.

These Terms of Service on this page represent the entire agreement between the parties. You should rely on no other oral, written or other representations made than those contained in writing on this page. If it is not written here, it is not necessarily true and is not part of the agreement.  

By engaging in the services, educational materials, products, books, and webinars provided by the Company, you are agreeing in full with these Terms of Service.  The company seeks to provide accurate and authoritative information regarding the subject matter covered. It is provided with the understanding that the company, nor any individual connected with the company, is not engaged in rendering legal, accounting, financial, or other professional services. This material is for educational and informational purposes only.  The author, publisher, company, copyright holder and trademark owners and associated entities can not and do not make any guarantees about your ability to get results or earn any money with our services, ideas, information, tools, products or strategies. Any financial numbers referenced within, or on/in any of our publications or sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, results or promises for actual or future performance. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any fines, loss or damage whatsoever arising from loss of data, capital or revenue arising out of, or in connection with, the use of this material. 

Use caution and always consult your accountant, lawyer, consultant or professional advisors before acting on this or any information related to a change in your business operations or finances. You alone are responsible and accountable for your decisions, actions and results in life and business.

The Company may, without notice to you, at any time, revise these Terms of Service and any other information contained in this web site. The Company may also make improvements, additions or changes in the products, services, conditions, or programs described in this site at any time without notice. 

 IF ANY OF THESE TERMS ARE NOT ACCEPTABLE TO YOU, PLEASE DO NOT ENGAGE OUR SERVICES OR ACCESS ANY ASSOCIATED CONTENT. By participating in services, consuming content, making a payment, submitting a form, clicking a link, are agreeing to be bound by the contents of this agreement now and in perpetuity, to the extent allowed by law.

The Company reserves the right to refuse service to any business entity for any legal reason or to discontinue services for any reason, with or without giving cause or notice.

Your Eligibility for Service and Waiting Lists Policies

We (the Company) have set standards for client acceptance. All prospective clients may be asked to complete an application form and interview. Company will rely on such client provided information to determine service eligibility.  Any false information given or omission of pertinent information by client during the application process are grounds for immediate cessation of paid service without refund or recourse by client.  

Our capacity for delivering services is limited, thus we limit the number of new clients we accept. Qualified clients may be placed on our service waiting list pending an open slot for them in our service area. 

Governing Law and Jurisdiction.
This Agreement shall be governed by and construed under the laws of the State of Georgia USA, without giving effect to the conflicts of laws provision thereof. Each Party irrevocably submits to the exclusive jurisdiction of the United States District Court for North Georgia, for the purposes of any suit, action or other proceeding arising out of this Agreement. Each Party agrees to commence any such action, suit or proceeding in the United States District Court for the Northern District of Georgia or, if such suit, action or other proceeding may not be brought in such court for jurisdictional reasons, in the Supreme Court of the State of Georgia, Fulton County. Each Party further agrees that service of any process, summons, notice or document by a nationally recognized overnight courier (receipt requested) to such Party’s respective address set forth in in these Terms of Service. This section shall be effective service of process for any action, suit or proceeding in Georgia with respect to any matters to which it has submitted to jurisdiction in this Section. Each Party irrevocably and unconditionally waives any objection to the laying of venue of any action, suit or proceeding arising out of this Agreement in the United States District Court for the Northern District of Georgia, and hereby and thereby further irrevocably and unconditionally waives and agrees not to plead or claim in any such court that any such action, suit or proceeding brought in any such court has been brought in an inconvenient forum.

Your optional participation in our referral /affiliate program is further governed by an additional agreement.

Guaranteed Results & Limits

Much of the success of the services provided to you under these terms depends upon the unique market situation and reputation of your business, levels of competition, and the quality and quantity of actions taken by you and your associates.  Thus, our services are sold "as-is" with no warranty of merchantability or guarantees of results, return on investment, exposure, branding or any other benefit to client except as described below. The Company shall engage in its best efforts to conduct the services in the most advantageous way for Client within the companies own discretion and interpretation. You hereby agree and acknowledge that your only recourse for the perceived poor performance of services is to discontinue further paid service.  Services do not include analytics, detailed reporting, data warehousing, data preservation or access to systems that contain data generated int h conduct of the services. Services do not include detailed reports on sub-metrics including but not limited to data related to:  impressions, clicks, conversion rates, split-tests, etc.

"300% ROI Guarantee"

For clients who qualify and maintain their eligibility as described below, we offer a conditional and limited 300% ROI guarantee. Generally, to qualify a client must have an average case value of over $2,500, and yearly Revenue above $500,000. During the service term covered by the guarantee the client agrees to run paid advertising budgets of at minimum $75 per day, to maintain an accurate and up-to-date records of results seen by the practice in the Go High Level CRM system allowing the company to observe results directly, and client must make themselves available for needed coordination and strategy calls with Company delivery staff.

Assuming the client has maintained their eligibility as above and continues to maintain their eligibility and  they do not see a gross revenue equal or greater than three times what they've spent in the first 3 months with the Company on program fees and budgets the Company agrees to continue delivering the services and waive the company service fees until the client has achieved such a 300% gross return.

In no case shall clients be entitled to a refund of program fees or budget spent with third parties for lack of performance or return on investment. The guarantee is also void if actions taken by the client directly and negatively impact the performance of the services or the operations and reputation of the company.  For example, a client posting a highly controversial post on their Facebook page could get their Facebook page banned and thus negatively impact the return on investment. Additional actions include failure to effective follow up on leads, failure to answer prospects phone calls during normal business hours and changes in client's business that result in losing prospective sales due to mismanagement or error. Disparaging the company publically or requesting a charge back also cancels any guarantees. 

Eligibility for Credit on Account another promotions

From time to time and at the Company's discretion the Company may offer partners and third parties inducements to start service including having advanced promotional "credit on account."

These credits are used as direct discounts on program service fees. They are redeemable in the first months of a clients initial service term. These credits are not redeemable for cash and are only available to clients who qualify for services in all other respects. Credits may not be combined with other offers or added to credits from multiple sources. Only one credit award can be used per practice.  Credits may not be used by clients who are not on a standard fee program such as Legacy clients (pre June 2023). Credits may be cancelled at any time by Company for any reason.

Card Billing Authorization & Refunds
For convenience, you agree to maintain a valid, authorized payment credit or debit card on file with us for payment of program fees. All program fees paid to us are collected in advance of services being rendered. In order to provide smooth professional service, we commit resources (both internal and external) in advance of your service date.  Program fees are non-refundable once collected.  Client acknowledges that the Company committing resources and overhead has positive and benefit for client. Failure to authorize the start of service within 30 days of initial payment can result in forfeiture of all fees paid.

Fees paid to Facebook, Google and other entities are governed under their own terms of service and are paid directly from client. Client agrees to be bound by the applicable terms of service of these 3rd party companies and authorizes Company to act as their Agent for the purposes of delivering the Services.

Monthly Service Anniversary and Billing

For lead generation services your initial service term begins the upon the generation of your first positive result. For websites and other simials services it begins the day the site goes live. 

Services are provided on a month-to-month term basis. The initial service term for a new client is 1 month with a monthly renewal each month thereafter on the same day of the month. This establishes the basic monthly service term anniversary.

All fees are due and collected via credit card on file 7 business days ahead of the basic monthly service anniversary date to allow time for any payment issues to be resolved without disrupting service.

Unless otherwise noted, additional services beyond the basic program are charged for immediately upon your formal order. All fees are collected immediately and are non-refundable.

Billing or payment issues may cause delay, suspension and/or account closure.  If you anticipate any billing issues or need to change cards on file for either your program fees or the Platform advertising costs, please contact your Campaign Manager.

Account Cancellation (Non Renewal)

Either party is free to stop the renewal of the services or any aspect of the program at any time and for any reason with written (email or postal) notice to the other. In such case the service will continue until the end of the current service term and not be renewed. with Client incurring no further charges from Company (Note: there may be final charges from third parties such as Facebook, Google, etc who settle their accounts in arrears.).

If you wish to cancel any portion of your services, you agree to contact us at least 10 days before your monthly basic service anniversary date to avoid being charged program fees for your next month. We commit resources in advance of your monthly service term in order to keep your program running smoothly. Thus, we cannot provide repayments once your card has been charged. Service terms and fees are not pro-rated. There are no partial or fractional service terms.

"Pausing" service is equivalent to stopping service. The Company is not obligated to hold your service position or maintain campaign setup or resources.  In some cases a client my be allowed to pause services but must commit to a firm restart date at which time they will be charged again and start a new service term.

If an account id deemed abandoned by us all unused service time and advanced paid monies are lost as compensation to Company for maintaining/holding the services infrastructure and territory.

In the event of services non-renewal, if desired,  Company will turn off any paid ads running for any remaining service time you have paid for, or you may choose to continue to run the paid ads (and our regular service) until the final day of your final paid program service, in which case, Facebook, Google etc. will continue to charge you for the ads run.

Stopping paid ads or service before the end of your service term does not entitle Client to claim any refund. Canceling service nullifies and forfeits any unused services credit on account awarded as part of any referral program. Honestly earned affiliate payments are unaffected.

Upon receipt of a stop service notice from you, we may schedule a a new client begin service the day your service ends with us and re-purpose resources accordingly.

Departing clients are required to do an exit interview with our quality control division so that the relationship is ended professionally.

Account Closure
In the case that your account becomes past due beyond the service anniversary date, we may elect to close your account.  We may also close your account for misconduct, making public statements disparaging Company and/or its staff or associates or the services, material violation of this agreement or if we determine that continued association with you is no longer in the best interest of our organization.  In such case, no refunds will be issued for service terms already paid and/or started and all services may stop immediately.

Facebook, Google and 3rd Party Platform Access Fees

Third-party advertising costs are billed directly to you by third parties per their own terms of service which you authorize us to obligate you to as your agent.  As an agency, we maintain separate advertising accounts for each client's advertising expenditures. You may request a full accounting from your ad account at any time. We do not grant client access to ad accounts or other systems related to the Services.

Service Interruption

Company is not responsible for disruptions to services caused by 3rd parties such as Facebook, Google, etc.  This includes for reasons of account closure, account suspensions, invalid credit cards, service interruptions, system failures, hacking, computer viruses, governmental action or any other situation beyond the reasonable control of company.  Company may work to resolve these issues with such action constituting valid and continued valuable services for Client under this agreement.

Paid Ads Pause
You may voluntarily pause your paid ads without canceling service. This is useful during personnel changes, vacations, or in the case that your schedule is full. During a pause, your account remains set up and active, and the rest of the service continues (i.e. email marketing, Campaign Manager duties) as do the program fees. Program fees may be halted only by permanently discontinuing service.

Competing Paid Advertising Campaigns
Most online ads are sold "auction style" meaning that multiple Facebook/Google etc. paid advertising campaigns running in the same area for the same facility will usually interfere with each other unless centrally controlled through the same ad account. To save Clients from bidding up prices against themselves in the auction and risking account closure by the ad platform, Client agrees to not deploy any other paid online campaigns beyond our services without Company approval. Running paid online ads outside our services (either internally or via another vendor) will almost certainly result in increased ad cost to you and potentially account suspension by the third party platforms such as Facebook, Google, etc. who see such activity as potentially suspicious. 

Affiliate Relationships
Before, during and after any service term, the Company may recommend services and products offered by other companies. The Company is often acting as an independent affiliate and may be compensated for these referrals.  


Intellectual Property, Privacy and Indemnification
One of the primary benefits of service for client is access to to company intellectual property. Except as noted below, the web sites, domain names, advertising accounts, custom audiences, social media accounts, landing pages, Facebook Fan Pages, images, design, ad copy, headlines, calls to action, ads, phone numbers, newsletters, training documents, emails, text messages, videos, scripts, reports, etc. that are deployed, shared, created, or used in the course of this agreement shall remain owned and controlled exclusively by the Company regardless of client input or contribution in their development. Client may not independently use or cause to be transferred to any 3rd part any Company intellectual property during or after the term of paid services.  Copies or versions of company intellectual property  may be deployed by us for other clients and in content and promotion for Company services without restriction. Text lines registered for use by a clients EIN remain the property of the company and may be repurposed and re-registered to a future entity or let expire at the discretion of the Company.

Client retains ownership to any pre-existing Facebook personal page,  fan pages, logos, brand names, databases/lists and branded content.  The leads resulting from your campaign also remain yours exclusively in perpetuity as do any mailing lists generated or provided to the Company by the Client. The Company does not provide non-service related access to your leads or lists. Requests to have a copy of your mailing list/database sent to you must be received along with your account termination notice.  We do not provide copies of your mailing list, leads or other data after the end of paid services.  Any email list, database, leads information or other data generated during the performance of the Services should be copied or captured by the Client prior to the last day of paid services. After that day, we are not responsible for return, backup or retention of any data related to the Services.

Grant of License
You grant us perpetual non­-exclusive license to display your logo, name, images, testimonials in any format including video, and any other intellectual property owned, sub-licensed or controlled by you in services conducted under this agreement and additionally for the purposes of promoting Company and/or its services.

No Service Or Contract Transfer
You may not assign or transfer your rights under this agreement to any other entity or person without written authorization from Company. You may not give access to any Company system to anyone outside your organization (i.e.. other vendors).

Testimonials & Case Studies
You grant the Company, its affiliates, successors, and assigns, the irrevocable and unrestricted right to use, reproduce, display, publish, and distribute testimonials and comments on our service provided by the Client, including but not limited to words, images, reviews, verbal or text messages and video content, for any lawful purpose in connection with the Company's business, including marketing, promotion, and advertising, both online and in print, broadcast, or other media, without any compensation to the Client.

This is applicable to yourself and anyone acting on your behalf or in the service of your organization. Additionally, you waive any intellectual property rights and protections plus include your unrevokable, unqualified and unlimited permission and full free release to publish and display any provided material in whole or in part for our own purposes. In providing a testimonial you agree that we may further create and distribute any derivative works, including case studies, that includes all or part of the testimonial, for inclusion in our marketing. This may reveal certain aspects of your results and business practices, and may include displaying your testimonial, logo, images, likeness and other intellectual property. You hold us harmless from all use of such materials used for any legal use. This clause survives in perpetuity the termination of services. 

By providing a testimonial, data, materials or comment on our services, products or publications you represents and warrants that the testimonials and materials are original to you and do not infringe upon the rights of any third parties. You also asserts that the testimonials are truthful and accurate reflections of your honest opinions, findings, beliefs, or experiences.

You hereby release and hold harmless the Company from any claims, damages, or liabilities arising from the use of any testimonials, comments, data or materials  provided the testimonials. You agree to indemnify and defend the Company against all claims, including but not limited to those alleging that the testimonials are false, misleading, defamatory, or infringe upon the rights of third parties.

This agreement shall be in effect from the date of signing and continue indefinitely. The company may agree to voluntarily waive some of its usage rights under this section  and no longer use the provided materials. You acknowledges that the Company may have already relied upon this agreement prior to any revocation and that any such revocation will not affect any uses made before 30 days after the Company received notice of the revocation.

Partner, Affiliate and Referral Program

From time to time and with varying incentives, bonuses, awards, restrictions and other terms we will run programs where current clients can earn service credits through referring new clients to us. We reserve the absolute right to modify, cancel or withdraw any such program at any time as well as any rewards or other benefits of any kind accrued there-under to the Client.

For partners earning cash payments under our referral or other program, proper and required tax information must be provided to us prior to receiving any payment. Any such cash commissions, awards, etc. pending more than 90 days without us receiving proper paperwork shall be deemed forfeit.  Requested tax forms must be sent to vpaccounts@thecustomerfactory.com.
 
HIPAA Compliance
With the exception of Protected Health Information to be used in the performance of services, you warrant that any content provided to Company shall be free from any restrictions on public display and unlimited promotional use. This includes but is not limited to copyright, HIPAA, or other privacy regulations or laws. You provide a non­-exclusive, perpetual license for such provided materials and agree to hold harmless, indemnify, and defend us and our personnel, agents, associates or principals in the case of any disputes, alleged or actual infringement, or other issues arising from the use of the content you provided.  Our HIPAA Compliance Officer can be reached via [email protected]

Pooling
Success stories, testimonials and case studies, or parts thereof, may be pooled between multiple clients with similar service offerings and may be edited and used for other non­-competitive clients with similar campaigns without identifying your facility or implying your endorsement. Success stories and case studies, or parts thereof, from similar programs operated by others may be used in your promotion programs under similar agreements. Such cross-use of material is disclosed to the public. 

Laws and Regulations Compliance
We will endeavor to abide by all local, professional, and state regulations regarding the providing of the service as we understand them. However, the final responsibility and risk is yours for any legal, professional, consumer, public or other adverse consequences resulting from the execution of the services as described herein by us and to hold us, our agents, contractors, staff, and vendors harmless against any damages or claims resulting in whole or in part, directly or indirectly, as a result of the activities under this agreement. 

Call Recording
We record some program-generated lead calls for quality and statistical purposes. We shall cause an automatic notice to alert callers that calls may be recorded. You are obligated to notify any additional personnel (such as your staff) who require legal notification of call recording under the laws of your state.

Calls to and from our office may also be recorded. 

Unsupported Services
Facilities and practitioners who engage in unsupported services are disqualified for service with us. It is our policy that we do not accept as clients or promote any facility that engages in any form of mental treatments through the use of electronic/magnetic transmission devices, drugs, or psychotherapy. Treatments for “ADHD,” depression, learning problems, anxiety and other mental or emotional issues must be natural, non-chemical, non-electrical and must not involve any form of psychological counseling (group, family or individual). This prohibition includes (but is not limited to)  QNRT, NET (Neuro Emotional Technique), BEST (Bio-Energetic Synchronization Technique), rapid eye-technique,  transcranial magnetic stimulation, brain stimulation, psyco-pharmaceuticals, electromagnetic pulse (used for mental effect), ECT (Electro Convulsive Therapy), Vagus Nerve Stimulation, or cold/insulin shock therapies. This prohibition includes referring patients to practitioners at the same location who conduct such treatments or where one location of a multi-location practice engages in such services no matter how distant.  Neurofeedback training is allowed if done without violation of any of the above and if deployed only to treat physical nervous system related issues.

We do not accept any facility or practitioner connected with the provision of substances or services that we consider to be harmful to the public, liable to be abused or without positive value as a service.  This includes cannabis, THC or related mind altering derivatives, even when legalized in the client's area.

We do not accept dental clients with practices based significantly (more than 5%) upon providing sedation dental services or who seek to grow the percentage of sedation patients they see. Sedation patients are difficult to cultivate with our methods and make for the least desirable type of lead to generate.  Therefore, while we do accept clients who provide sedation when medically necessary, we do not promote sedation services or support practices with this as a significant part of their business model.

Clients who are found to be engaged in any unsupported services may have their service terminated instantly and are not eligible for refunds of any kind.  If a current client is unsure if a particular activity falls under the definition of an "unsupported service" they must contact their Campaign Manager prior to engaging in it. 

Event, Seminar and Talks Promotion Service
This add-on service is month-to-month. You will only be charged for the months you use the event promotion service. We require 3 weeks advance notice to promote an event (1 week for set up and 2 weeks advanced promotion). This service may require an additional program fee and is in addition to a required Facebook ad budget. You will be charged upon ordering of this service from us. As with all our programs, your office will need to handle these inquiries directly and take action to ensure results. This program cannot succeed without significant coordinated action from your office. The service fee is non-refundable. However, if you cancel or re-schedule an event before Facebook ads promotion has begun, you may use the fee already paid for a future event. 

We are not responsible for interruptions or delays in the marketing program that may cause your event to underperform or fail. You acknowledge and accept the responsibility for any and all expenses related to the event including room rental, catering, lost revenue, reputation,  etc and hold the Company harmless for any and all costs and damages that may result from the performance or non-performance of our services.

Limited Account Credits

As its discretion the Company may issue Limited Account Credits  to eligible entities. Eligibility is determined exclusively by the Company. These credits may only be used as specified by Company and only for service fees and set up costs with the Company. They have no cash value. These credits may not be transferred to others without written approval from the Company.  They may not be applied to any 3rd party expense or costs. These may be cancelled or withdrawn at any time and for any reason by Company.  This offer and use of these limited account credits is void where prohibited. 

Incidental Advice
The Company, including all its executives, employees and associates do not provide any form of management, legal, professional, financial, tax, medical, investment, employment or business consulting under this agreement. We do not provide IT (Internet Technology) consulting or assistance. Any advice on any of these topics given before, after or during the term of this agreement shall be deemed incidental and free advice without any warranty or commercial value.

Best Efforts
Service will be provides by Company on a "best efforts" basis. Service is not warrantied to be error free or universally effective. Client assumes any risk due to errors or omission by company in he r good faith performance of the Services and agrees to hold Company harmless for any damages, disruptions or other liabilities related to the delivery of services, even if flawed, by company.

Severability
If any part of this agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable. Section titles in this document are for convenience purposes only.

No Waiver
The failure to enforce performance of any provision by either party shall not affect either's right to require performance at any time thereafter, nor shall a waiver of any breach or default of this contract constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

Entire Agreement
Agreements in writing such as these "Terms of Service" are to protect both parties and clearly define the relationship and responsibilities of each. This agreement constitutes the entire agreement between the parties with respect to its subject matter. It supersedes all previous agreements and understandings between the parties. 

The parties agree that email is a valid notification mechanism for all activities under this agreement.

Dispute Resolution

Clients who feel that they have been treated unfairly, did not receive what they were promised under these Terms of Service or who otherwise are upset may file a dispute with the company Claims Verification Board.  Disputes must be made by the client personally and cannot be filed by underlings, agents, employees, or other client staff. Clients agree that their only recourse to settle a dispute shall be via the Company dispute resolution procedure as administered by the Claims Verification Board.  Clients who take any other action such as  imitating a chargeback, poor review, public disparagement, etc may lose the right to access the dispute resolution procedure.

These Terms of Services may be modified at any time without notice with the most recent version being posted on this page.

End of Document
Updated version 13 May 2024

Contact Info:

585 Colonial Park Drive
Roswell, GA 30075
Email: exec@TheCustomerFactory.com

The Customer Factory

585 Colonial Park Drive

Roswell, GA 30075

(678) 940-6001

contact@thecustomerfactory.net

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